FAQ
ABOUT OUR ARTWORK
Are the original artworks for sale?
No. The original artworks remain with the artist. CanvasStockDesign offers premium canvas prints of the artwork.
Are your artworks made to order?
Yes. Every canvas is made to order specifically for your purchase.
Does purchasing a canvas give me copyright or commercial rights?
No. Purchasing a physical canvas does not transfer copyright, reproduction, resale, or commercial rights.
Can I reproduce or sell the artwork after purchasing it?
No. Unauthorized reproduction, commercial use, distribution, or resale of our artwork is strictly prohibited.
ORDERS & PRODUCTION
Can I cancel my order?
You may request cancellation within approximately 1–2 hours of placing your order. Once production begins, cancellation may no longer be possible.
Can I change my size after placing an order?
Please contact us through Live Chat immediately. Once production begins, changes may no longer be possible.
How long does production take?
Every piece is made to order. Production time may vary depending on the artwork, size, and current production schedule.
SHIPPING & DELIVERY
How long does shipping take?
Once your order is ready for shipment, delivery typically takes 3–5 business days.
Can delivery times vary?
Yes. Delivery times may vary slightly depending on the destination, carrier, weather, or other circumstances beyond our control.
Will I receive tracking information?
Where tracking is available, shipment tracking information will be provided once your order has been shipped.
DAMAGE & REPLACEMENT
What if my artwork arrives damaged?
Contact us through Live Chat as soon as possible. We may request your order number, photos of the artwork, video of the damage, and photos of the packaging.
After verification, an eligible damaged or defective artwork may be replaced at no additional product charge.
Do you offer returns if I change my mind?
Because our artwork is made to order, we generally do not accept returns or refunds for change of mind, incorrect size selection, ordering by mistake after the cancellation window, or deciding that the artwork does not suit your space.
CUSTOMER SUPPORT
How can I contact CanvasStockDesign?
Our customer support is available through Live Chat.
What are your support hours?
Monday–Saturday | 10:00 AM–6:00 PM
Do you offer support by email?
Customer support is currently provided through Live Chat.
COPYRIGHT & PROTECTION
What happens if someone copies or sells your artwork?
Unauthorized copying, reproduction, commercial use, or sale of CanvasStockDesign artwork is prohibited. We reserve the right to pursue appropriate legal remedies under applicable U.S. law.
For more information, please see our DMCA Policy.
The original will always remain with the artist. The art can be yours.