Refund & Replacement Policy
REFUND & REPLACEMENT POLICY
At Canvas Stock Design, every artwork is made to order.
Each canvas is prepared specifically for your order, which is why we have a simple and straightforward cancellation and replacement policy.
Our goal is to make sure your artwork arrives safely and exactly as intended.
1. MADE-TO-ORDER ARTWORK
All Canvas Stock Design canvas artworks are made to order.
We do not keep finished canvas products as regular inventory. Once your order is placed, the artwork is prepared specifically for you.
Because of this, please review your artwork selection, size, and order details carefully before placing your order.
2. ORDER CANCELLATION
You may request to cancel your order within 1–2 hours of placing the order.
Please contact us through the Live Chat as soon as possible if you wish to cancel.
Once your artwork has entered production, we may no longer be able to cancel the order because the canvas is being prepared specifically for you.
If a cancellation is accepted within the eligible cancellation period and before production begins, the applicable refund will be processed to the original payment method.
3. DAMAGED ARTWORK
We take great care when preparing and packaging every canvas.
However, if your artwork arrives damaged during delivery, please contact us through Live Chat as soon as possible.
To receive a replacement, you will need to provide:
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Your order number
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Clear photographs of the damaged artwork
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Clear photographs of the packaging
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A short video showing the damage
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A brief description of what happened
The photographs and video are required so that we can review and verify the issue.
Please do not dispose of the artwork or packaging until we have reviewed the evidence.
4. FREE REPLACEMENT
If the damage or defect is confirmed and the issue qualifies under our replacement policy, we will create and send you a new replacement at no additional cost.
You will not be charged for the replacement artwork.
The replacement will be produced specifically for you and shipped according to our normal production and delivery process.
Our replacement policy applies when the artwork has arrived damaged or has a confirmed production defect.
5. WHAT WE NEED FROM YOU
For any damaged or defective artwork, photos and video are required.
This allows us to properly understand the condition of the artwork and determine the appropriate solution.
Without sufficient photographic or video evidence, we may not be able to approve a replacement.
We ask for this information not to make the process difficult, but to ensure that genuine damage can be properly verified and resolved.
6. CHANGE OF MIND
Because every artwork is made to order, we do not accept returns or refunds simply because you have changed your mind after the cancellation period.
This also includes situations where:
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You no longer want the artwork
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You selected the wrong size
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You changed your mind about the design
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The artwork no longer suits your space
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You ordered by mistake after the cancellation period
Please carefully review your selection before placing your order.
If you are unsure about the artwork or size, you can contact us through Live Chat before purchasing.
7. INCORRECT ORDER
If you receive an artwork that is different from the artwork or specifications you ordered due to an error on our part, please contact us through Live Chat.
Please provide your order number along with photographs of the artwork you received.
After verification, we will arrange the appropriate solution, which may include a replacement at no additional cost.
8. ORIGINAL ARTWORKS
The original artworks are not available for purchase.
Our customers purchase premium canvas prints of selected original artworks.
The original artwork remains with the artist as part of their personal collection.
The original will always remain with the artist.
The art can be yours.
9. NO SALES OR DISCOUNTED PRODUCTS
Canvas Stock Design does not operate through temporary sales, clearance events, or discounted pricing.
Our artworks are offered at their intended price.
This allows us to maintain consistent pricing and focus on the artwork, craftsmanship, and quality rather than temporary promotions.
10. REFUND INFORMATION
Our primary resolution for a confirmed damaged or defective artwork is a free replacement, rather than a refund.
If a refund is applicable in a specific circumstance, it will be reviewed individually and, where approved, will normally be returned to the original payment method used for the order.
The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.
11. HOW TO CONTACT US
For cancellations, damaged artwork, replacement requests, or any other order-related questions, please contact us through the Live Chat on our website.
When contacting us about an order, please include your order number whenever possible.
For damaged artwork, please have your photographs and video ready so that we can review the issue efficiently.
12. OUR COMMITMENT
Every Canvas Stock Design artwork is made specifically for the person who orders it.
We understand that receiving your artwork in perfect condition matters.
If something goes wrong during production or delivery, our goal is simple:
Verify the issue.
Create a new artwork.
Send the replacement to you.
No unnecessary complications.
No compromise on the artwork.
Canvas Stock Design
Art with a story.
Canvas with a purpose.